Basa7's Privacy Policy –
Your Data, Our Responsibility

Introduction

Welcome to Basa7. From creating an account to playing games, placing bets, and making withdrawals, your personal information passes through our hands at every step. This privacy policy clearly explains where we collect that information, how we store it, and when we use it.

This document applies to all users — whether you visit the website, use the app, or access any Basa7 service. By accessing the site, you are deemed to have accepted the terms of this privacy policy.

Information We Collect

Basa7 collects information in several ways. Some is provided directly by you, while some is collected automatically.

Information provided directly by you:

• Name, email address, date of birth
• Phone number and address (for verification purposes)
• Payment details — Mobile Banking, Nagad, Rocket, or bank account information
• Identity and KYC documents (national ID or passport)
• Messages or complaints you send to customer support

Automatically collected information:

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Log of time spent on the site and pages visited
• Transaction history and gaming activity

Purpose of Data Use

Basa7 uses your personal information only for its stated purposes. We never process your data for reasons beyond what is necessary.

• To complete account registration and identity verification
• To securely process deposit and withdrawal transactions
• To personalize your gaming experience
• To send promotional offers and bonus information (only with your consent)
• To prevent fraud and ensure platform security
• To meet legal obligations and promote responsible gaming
• To improve customer support services

Data Sharing Policy

In certain circumstances we may need to share your information with selected third parties. This is always done under strict agreements and only to the extent necessary.

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, or your bank to process transactions
• KYC verification provider: Documents may be shared with authorized agencies for identity verification
• Law enforcement agencies: Disclosure of information is mandatory under a valid court order or government directive
• Technology Partners: Limited data access is granted to maintain site security and performance

Data Protection Measures

Basa7 employs internationally recognized security technology to keep your data safe. Our security framework is regularly tested through independent third-party audits.

• SSL/TLS encryption — all data transfers are encrypted
• Sensitive data stored on servers with AES-256 encryption
• Two-Factor Authentication (2FA) Support
• 24/7 security monitoring with automatic alerts for suspicious activity
• Regular security patches and software updates
• Staff data protection training and access controls

Cookie Policy

Basa7 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Essential for login sessions and security
• Performance Cookies: For page load speed and crash reporting
• Functional Cookies: To remember your preferences (language, theme, etc.)
• Analytics cookies: For collecting anonymous site usage statistics

You can disable cookies at any time through your browser settings, though some site features may not function properly as a result.

Your Rights

Under Basa7's privacy policy, you have certain specific rights. Contact our support team to exercise any of these rights.

• Right of access: The right to know what information we hold about you
• Right to Rectification: Request to update incorrect or incomplete information
• Right to Erasure: Request to delete your data under specific conditions
• Right to Portability: The right to receive your data in a machine-readable format
• Right to object: Right to opt out of marketing communications

Data Retention Period

We retain your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period due to legal obligations.

• Active account data: retained for as long as the account remains active
• Financial transaction records: minimum 5 years (as directed by regulatory authorities)
• KYC documents: up to 5–7 years
• Customer support communications: up to 2 years
• Marketing data: until you withdraw your consent